Refund Policy

Change of mind

You may request a full refund within 14 days of delivery, for any reason. You do not need to return the item.

Wrong, damaged, or defective item

Contact us within 30 days of delivery if an item is not as described, damaged, defective, or wrong. We will refund you in full or send a replacement if you prefer.

Order not delivered

If an order has not arrived within 30 days of the order date, contact us and we will refund you in full. If a package is lost in transit, we will refund you or resend it, whichever you choose.

How to request a refund

• Email maorswebs@gmail.com with your order number and the reason for the request.
• For damaged, defective, or wrong items, attach a photo so we can resolve the issue quickly.
• We aim to reply within 2 business days.

Refund timing

Refunds are issued to the original payment method within 5 business days of approval. Your bank or card provider may take additional time to show the refund.

Customs and import charges

Import duties or taxes collected by a customs authority or carrier are not collected by us and cannot be refunded by us unless an order is refunded in full under these terms and the charges were paid to us.

Safety and fair use

If the product causes pain, discomfort, or damage, stop using it immediately and consult a dental or medical professional. Contact us and we will refund you in full.

We may decline repeated or fraudulent refund requests. This does not affect legal rights that cannot be waived.